All claim types
For all claims, you will need to submit:
- Original purchase receipts.
- Repairer’s assessment report on the cause and extent of damage, including the repair quotation.
You should submit the report and quotation for our approval before making any repairs.
- Photos of the damage. Digital photos are acceptable.
Additional documents
Burglary, robbery or theft
A copy of the police report made within 24 hours of the incident.
Fire
- Obtain a Fire Report from the Singapore Civil Defence Force and provide a copy to us.
- An on-site survey may be required by us. Do not dispose of any damaged items without our prior written consent.
Third-party legal liability
- Details of the third party including name, identification number, telephone number, and address.
- The name, telephone number and address of any witnesses.
- All relevant writs, summons, correspondence and documents served on you by any third party.
- Photos of damaged third party items, if available.
