Please be informed that AIG will cease using the SMS sender ID ‘76161’ after 31 October 2024. From 1 November 2024, all SMSes sent by AIG will show ‘AIG’ as the sender ID. For any enquiries or to report suspicious messages, please contact us at 6419 3000 or www.aig.sg/contact-us.
Personal Claims
Beware of phishing scams. For more information, please visit our Safety Tips page.
We want you to feel completely taken care of should
the unexpected happen. To this end, we have set up infrastructure, technology and a dedicated team of claims professionals to ensure you get everything you need to recover as quickly as possible.
If you have encountered an issue with AIG’s products or services, please call us at 6419 3000 or send us an email enquiry so that we can assist you.
For more information, you may wish to refer to the Monetary Authority of Singapore’s Dispute Resolution Guide.
Our claims promise - delivered
S$147M
Total amount of claims paid out in Singapore
S$3,642
Average claim amount
110
Average number of claims paid every day in Singapore
All information stated above is based on 2023 data.
Customer Reviews
5 Stars
"AIG has always been prompt with its claims handling. As such, I have been a customer of AIG for more than 10 years. Their Customer Service staff are well trained to address any issues that we have. Should they require any clarification, they will also reach out. AIG is different as it delivers its promises and does not make the claims process tough."
Terence L, Aug 2023
5 Stars
"AIG is a trustworthy, professional and responsible company. I will not hesitate to recommend AIG to all my close friends and relatives."
B Lim, Apr 2023
5 Stars
"It is when you have issues to claim for that you realise you need your insurer. AIG was there – supporting and managing everything in the most efficient manner. This is what I call a perfect customer experience."
F Dhaynaut, Nov 2023
