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Please be informed that AIG will cease using the SMS sender ID ‘76161’ after 31 October 2024. From 1 November 2024, all SMSes sent by AIG will show ‘AIG’ as the sender ID. For any enquiries or to report suspicious messages, please contact us at 6419 3000 or www.aig.sg/contact-us.

PROHealth Claims

You can submit your PROHealth claims online or by mail within 90 days of the date of treatment.

How to make a claim

 For non-PROHealth claims, please refer here.

 

 For PROHealth claims, please prepare the following documents:

  • Completed PROHealth Claim Form (including Section C).
  • Original itemised paid invoices and receipts.
  • Letter of prescription (for prescribed drugs).Referral letter, if applicable.
  • Copy of the settlement letter, if you have lodged a claim with any other insurers.

You can submit your PROHealth claims online or by mail.

Online

Log in to the PROHealth members' portal and upload the scanned documents.

Note: For online submission, provide scanned copies of the originals. Please keep all original claims documents for two years from the date you submit your claim, as we may require them for verification.

 

By mail
Send the documents to:

Henner - GMC Services Asia Pacific Pte Ltd
137 Telok Ayer Street, #07-01/02/03
Singapore 068602

Attn: PROHealth Claims Team

What to expect

We process most straightforward travel insurance claims within 10 business days if they are submitted with complete documentation.
It may take longer to process a claim if we require additional information or documents from you.

Claim status

You can track the status of your claim by logging in to the PROHealth member's portal or checking the myHenner app.

Support

Call us

24-hour claims hotline:
6751 5271

Enquire Online

Email: aig.apac@henner.com

Members' portal

Log in for claims, coverage and services.

myHenner mobile app

Access your plan details and services on the go.

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