Prepare the relevant supporting documents for your claim. We may contact you for additional documents and information, if those are required.
All claim types
- Submit your claims online.
- Please include a copy of your passport and complete travel itinerary.
Medical expenses
- Medical bills and receipts.
- Doctor’s memo / medical report / inpatient discharge summary.
Personal accident benefits (where applicable)
- Death certificate.
- Medical reports, autopsy and toxicology report.
- Police report and findings on the alleged accident.
- Copy of grant of probate or letter of administration.
- Child’s birth certificate (for Child Education Grant Benefit).
Reimbursement of cancellation / postponement / curtailment / disruption
- Booking confirmation/ invoice.
- Letter of refund.
- Medical report/memo from the doctor advising the fitness to travel.
- Copy of the death certificate (where applicable).
- Proof of relationship to insured.
- Proof of unused entertainment ticket/frequent flyer points (for Disruption Benefit).
Loss / theft of money / fraudulent credit card usage
- Hotel/police report/relevant authorities.
- Written bank confirmation (for Fraudulent Credit Card Usage Benefit).
- Bank investigation result.
Loss of travel documents
- Police report.
- Transportations and accommodation receipts in obtaining replacement travel documents.
- Receipts for replacement/temporary travel documents.
Loss / theft / damage of personal effects
- Property irregularity report / hotel / police report / relevant authorities.
- Purchase receipts.
- Repair receipts / quotations.
- Compensation letter from airline / hotel / any other parties.
Travel delay
- Airline letter on the flight delay.
- Travel itineraries and boarding pass.
Baggage delay
- Property irregularity report.
- Acknowledgement receipt on date and time baggage received.
- Travel itineraries and boarding pass.
Personal liability abroad
- Third party details involved in the incident.
- Details of any solicitor you have engaged.
- All correspondence received from any third party or their representatives.
- Receipts.
Car rental excess charges
- Car rental agreement.
- Damage report.
- Final repair bill and receipt.
