Skip To Main Content
clear

Please be informed that AIG will cease using the SMS sender ID ‘76161’ after 31 October 2024. From 1 November 2024, all SMSes sent by AIG will show ‘AIG’ as the sender ID. For any enquiries or to report suspicious messages, please contact us at 6419 3000 or www.aig.sg/contact-us.

Travel Alerts

AIG continues to closely monitor the COVID-19 situation and its ongoing impact on travel.  Whilst we endeavour to provide regular updates regarding travel safety, travellers should also consult the World Health Organization (WHO) and Singapore’s Ministry of Health (MOH) websites for the most up-to-date information about the evolving situation.

The latest information from WHO on the COVID-19 situation can be found at https://www.who.int/emergencies/diseases/novel-coronavirus-2019

Further information about the latest travel advisories issued by MOH can be found at https://www.moh.gov.sg/covid-19

Please note the following key changes to the Travel Guard policy with effect from 1 December 2023.

Key Coverage Changes

 

COVID-19 Travel Interruption

COVID-19 benefits now includes coverage for Travel Interruption

Travel Interruption

Travel Interruption benefit changed to all-risk basis

Flight Overbooking

New benefit that covers flight overbooking

Post-trip Medical Expenses Incurred in Singapore

Sickness:

  • Increased sub limit caps for post-trip medical treatment in Singapore for sickness sustained overseas if the treatment has not been first sought overseas.

Injury:

  • If treatment has not been first sought overseas for injury sustained overseas, there is no post trip medical coverage provided under the policy.

Compassionate Visit

 Benefit now includes coverage for travel from the insured person’s home country

 

Other changes

 

Amendments to policy wording
  • Updated definition for “Hospital”
  • Inserted definition for “Spouse”
  • Revision to our sanction clause
  • Other amendments to the policy wording for clarity

Please read your insurance policy wording carefully for a full description of the coverage terms, conditions and exclusions. A copy of the policy wording can be found here.

Please take note of the following cut-over dates:

Single Trip Policies:

  • Purchased on or after 1 December 2023:
    • Coverage will be based on the new policy wording and rates. 
  • Purchased on or before 30 November 2023:
    • For trips departing on or after 1 December 2023, all the enhancements will be extended to you. For any difference in conditions, the one more beneficial will be applied.
    • For trips departing on or before 30 November 2023, coverage will be based on the old policy wording.

Annual Policies

  • Purchased on and after 1 December 2023:
    • Coverage will be based on the new policy wording and rates.  
  • Purchased on and before 30 November 2023:
    • For trips departing on or after 1 December 2023, all the enhancements will be extended to you. For any difference in conditions, the one more beneficial will be applied.
    • For trips departing on or before 30 November 2023, coverage will be based on the old policy wording.
  • Existing Annual Policyholders:
    • All the enhancements will be extended to you for trips departing on or after 1 December 2023. For any difference in conditions, the one more beneficial will be applied.
    • If your policy renewal expiry date falls on or before 31 January 2024, you can choose to:
      • renew based on the old policy wording and the renewal rates offered; or
      • take up a new policy based on the new policy wording and rates. However, please note that if you choose to take up a new policy, any existing loyalty discount will be forfeited.
    • If your policy renewal expiry date falls on or after 1 February 2024, renewal terms will be based on the new policy wording and rates.

This policy is protected under the Policy Owners' Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policy is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact AIG Asia Pacific Insurance Pte. Ltd. or visit the AIG, GIA or SDIC web-sites (www.aig.sg or www.gia.org.sg or www.sdic.org.sg).